Agent

Policy

Terms of service

The basic rules for using the product.

Terms of Service

**AI Magic, LLC** ("we," "us," "our") Effective date: April 4, 2026

These terms are a legal agreement between you and AI Magic, LLC. By creating an account or using Agent, you agree to them. If you do not agree, do not use the service.

We wrote these in plain language so you can actually read them.

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1. What this service is

Agent is a platform for running long-lived AI computers. You can create agents, send messages, upload files, save secrets, and use prepaid credits to pay for usage. Each agent runs on its own managed machine with persistent state.

**Agent is an experimental product.** The service is under active development. Features may change, break, or be removed without notice. Machines may be reset, interrupted, or become unavailable. **Data loss can and does occur.** You acknowledge that the service is not yet stable and you accept these risks by using it.

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2. Eligibility

You must be at least 18 years old to use Agent. By using the service, you represent that you meet this requirement and have the legal capacity to enter into this agreement.

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3. Your account

You are responsible for your account and everything that happens through it.

  • Keep your sign-in credentials secure.
  • Do not share your account with unauthorized people.
  • Make sure the information on your account is accurate.

If you suspect unauthorized access, notify us immediately at **mattshumertech@gmail.com**. We are not liable for losses caused by unauthorized use of your account that you failed to report.

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4. Prepaid credits and billing

The service uses prepaid credits.

  • You purchase credits before or during use.
  • Agent runs and machine time draw down your balance.
  • If your balance reaches zero, active work stops until you add more credits.
  • Auto top-up, if enabled, will automatically purchase additional credits according to your settings.

**Refunds:** Credits are non-refundable once used or reserved for active service delivery, except where required by applicable law. Unused credits remain in your account and do not expire while your account is active.

**Billing disputes:** If you believe a charge is incorrect, you must contact us within 60 days of the charge. After that period, you accept the charge as accurate.

**Payments:** All payments are processed by Stripe. By purchasing credits, you agree to Stripe's terms of service. We reserve the right to change pricing at any time. Price changes will not affect credits you have already purchased.

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5. Acceptable use

You may use Agent for any lawful purpose that you have the right to pursue. You are responsible for ensuring your use complies with all applicable laws and regulations.

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6. Prohibited conduct

You agree not to:

  • Violate any law, regulation, or third-party right.
  • Attack, disrupt, degrade, or overload the service or any connected system.
  • Attempt to gain unauthorized access to other users' accounts, machines, or data.
  • Steal, harvest, or misuse data or credentials.
  • Send spam, malware, or other malicious content through the service.
  • Circumvent access controls, rate limits, or security measures.
  • Reverse-engineer, decompile, or probe the service in ways that compromise other users or the platform's integrity.
  • Use the service to process data you do not have the legal right to handle.
  • Resell, sublicense, or redistribute the service without our written permission.
  • Use the service to develop a competing product.

We may investigate suspected violations and take action as described in Section 10.

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7. Your content

**Ownership:** You own the content you create, upload, and send through Agent. We do not claim ownership of your content.

**License to us:** You grant us a limited, non-exclusive license to store, process, transmit, and display your content solely as necessary to operate and provide the service to you. This license ends when you delete the content or close your account, subject to our data retention practices described in our [Privacy Policy](/privacy).

**Your responsibility:** You are solely responsible for ensuring you have the right to upload content and instruct the agent to act on it. You represent that your content does not infringe any third party's intellectual property or other rights.

**No backup guarantee:** We do not guarantee that your content will be preserved. You are responsible for maintaining your own backups of any data, files, or content that you upload to or create through the service. We are not liable for any loss of or damage to your content for any reason, including service outages, machine resets, bugs, or account termination.

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8. AI agents and managed machines

Each agent operates on its own managed machine with long-lived state. Important things to understand:

  • **Your responsibility** — You are responsible for the instructions you give your agent and the actions it takes on your behalf. The agent acts based on what you ask it to do.
  • **No guarantee of accuracy** — Agents are powered by AI models that can and do make mistakes. AI-generated output may be inaccurate, incomplete, or inappropriate. You should review important actions and output before relying on them.
  • **No autonomous liability** — We are not responsible for decisions you make based on agent output, or for consequences of agent actions that you instructed or approved.
  • **Secrets** — Saving a secret in the encrypted store does not make it safe to expose elsewhere. You are responsible for how your credentials are used. See our [Credential Handling Guide](/credentials) for details.
  • **Machine lifecycle** — Machines belong to your account while active. We reserve the right to reclaim, reset, or shut down machines that are inactive for extended periods, in violation of these terms, or consuming resources in a way that impacts other users. **Machine state, files, and data stored on a machine may be lost at any time due to resets, infrastructure changes, or bugs.** Do not treat a managed machine as durable storage.

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9. Intellectual property

The service, including its software, design, documentation, and branding, is owned by AI Magic, LLC and protected by intellectual property laws. These terms do not grant you any rights to our intellectual property beyond the limited right to use the service as described here.

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10. Copyright and DMCA

We respect intellectual property rights. If you believe content on the service infringes your copyright, you may submit a takedown notice to our designated agent:

**AI Magic, LLC** Attn: DMCA Agent Email: **mattshumertech@gmail.com**

Your notice must include: (1) identification of the copyrighted work, (2) identification of the infringing material and its location on the service, (3) your contact information, (4) a statement that you have a good-faith belief the use is unauthorized, (5) a statement under penalty of perjury that your notice is accurate and you are the copyright owner or authorized to act on their behalf, and (6) your physical or electronic signature.

We may remove or disable access to allegedly infringing content and, in appropriate circumstances, terminate accounts of repeat infringers.

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11. Suspension and termination

**By us:** We may limit, suspend, or terminate your access if:

  • You violate these terms or our policies.
  • Your account appears to be compromised or misused.
  • The service is under attack or at risk.
  • We need to protect other users, the platform, or third parties.
  • Required by law.

We may, at our sole discretion, provide notice or an opportunity to address the issue before taking action, but we are not obligated to do so.

**By you:** You can stop using the service at any time. To close your account, contact us at **mattshumertech@gmail.com**.

**Effect of termination:** Upon termination, your right to use the service ends. We will delete your agents and associated data in accordance with our [Privacy Policy](/privacy). Sections that by their nature should survive termination (including Sections 7, 12, 13, 14, 15, and 16) will survive.

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12. Disclaimer of warranties

**The service is provided "as is" and "as available."** To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

Without limiting the above, we do not warrant that:

  • The service will be uninterrupted, error-free, or secure.
  • AI-generated output will be accurate, complete, or suitable for any purpose.
  • The service will meet your specific requirements.
  • Your data, files, or machine state will be preserved or backed up.
  • Defects will be corrected in any particular timeframe.

The service depends on third-party providers (cloud infrastructure, AI models, payment processing). We are not responsible for outages, errors, or changes caused by those providers.

**Experimental nature of the service:** The entire service is experimental and under active development. All features — whether or not labeled as beta, preview, or experimental — are provided without any guarantee of stability, continuity, or data preservation. Features may change, break, or be removed at any time without notice. You use the service at your own risk and should not rely on it as your sole tool for critical or irreplaceable work.

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13. Limitation of liability

**To the fullest extent permitted by law, AI Magic is not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost data, data corruption, loss of files or machine state, business interruption, or cost of substitute services, regardless of the legal theory and even if we were advised of the possibility of such damages.**

If we are found liable for any claim related to the service, our total aggregate liability is limited to the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) $100 USD.

This limitation applies to all claims in the aggregate, not per incident.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability is limited to the minimum extent permitted by law.

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14. Indemnification

You agree to indemnify, defend, and hold harmless AI Magic, its officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from:

  • Your use of the service.
  • Your content or the actions of your agents.
  • Your violation of these terms.
  • Your violation of any third party's rights.
  • Any data loss or damage arising from your use of the service.

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15. Export controls and sanctions

The service is operated from the United States. You represent that you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. sanctions (including Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions), and that you are not on any U.S. government restricted-party list. You agree to comply with all applicable export control and sanctions laws in connection with your use of the service.

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16. Dispute resolution and governing law

These terms are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Any dispute arising from these terms or the service will be resolved through binding arbitration administered under the rules of the American Arbitration Association, conducted in English. The arbitrator's decision will be final and enforceable in any court of competent jurisdiction.

**Class action waiver:** You agree to resolve disputes with us on an individual basis. You waive any right to participate in a class action, class arbitration, or representative proceeding.

**Exception:** Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property rights or prevent irreparable harm.

**Informal resolution first:** Before filing an arbitration claim against us, you agree to contact us at **mattshumertech@gmail.com** and attempt to resolve the dispute informally for at least 30 days. This requirement applies to claims brought by you; we may seek arbitration or permitted court relief at any time.

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17. General provisions

  • **Entire agreement** — These terms, together with our [Privacy Policy](/privacy) and [Credential Handling Guide](/credentials), constitute the entire agreement between you and AI Magic regarding the service.
  • **Severability** — If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.
  • **No waiver** — Our failure to enforce any provision does not waive our right to enforce it later.
  • **Assignment** — You may not assign or transfer these terms without our consent. We may assign our rights and obligations without restriction.
  • **Force majeure** — We are not liable for delays or failures caused by events beyond our reasonable control, including natural disasters, war, terrorism, pandemics, government actions, or third-party service outages.

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18. Changes to these terms

We may update these terms as the service evolves. If we make material changes, we will update the effective date at the top of this page and, where appropriate, notify you through the product. Your continued use of the service after changes take effect constitutes acceptance of the revised terms. If you do not agree to the changes, you should stop using the service.

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19. Contact us

If you have questions about these terms:

**AI Magic, LLC** Email: **mattshumertech@gmail.com**